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Problem with sales tax, order number, and correct sum on the live page

Thread began 12/01/2022 5:40 am by Roxana | Last modified 12/01/2022 2:31 pm by Ray Borduin | 207 views | 7 replies |

Roxana

Problem with sales tax, order number, and correct sum on the live page

Problem with sales tax, order number, and correct sum on the live page

Hi, the problem occurred out of the blue; no change in code.

For European orders, the success page generates four emails—one to the customer, 2 to different departments, and a control email to myself.

Problems:
- All three emails have different time stamps (which might be expected).
- One email came through without the order number (missing both from the email body and subject line
- the result of sales tax was very different in one email (not sure about the email of the customer)
- sales tax should be 19% but isn't
- sum of amounts isn't correct

I am still trying to understand how these problems would occur.

Do you guys have any ideas?

I attached screenshots and hopefully all the necessary pages.

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Ray BorduinWebAssist

It looks like emails may be sent from other locations? I'd have to debug this one. I don't think one email server behavior would send different emails with such long time differences in between.

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Roxana

I am trying to understand what other locations mean. They are sent to different locations but from Godaddy, the website's host.

What would you need to debug this? Would we need a ticket or a screen share session?

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Ray BorduinWebAssist

Yes. I think we would have to do a screen sharing session. I'd need to track down when and where the emails are being sent. I'm guessing they must be sent from another page in the process.

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Roxana

I am in Germany at the moment. I think our time difference is 9 hours. Anything up to 9 PM German time would work, which is 12 PM your time.

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Ray BorduinWebAssist

We will have to do it tomorrow... Go ahead and contact me via skype: webassist.rborduin

We can text or call with Skype to avoid international call rates.

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Roxana

What time?
I can use Ooma. No international rates.
Skype works too.

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Ray BorduinWebAssist

You can call me via Ooma if that is more convenient for you.

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