close ad
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues


WSA does not send Email

Thread began 9/21/2009 4:37 pm by fred306789 | Last modified 9/24/2009 9:18 am by fred306789 | 1464 views | 2 replies |


WSA does not send Email

Hi there,
The password recovery page which was created from the wizard does not work. I am getting 500 server error and I think that this is do to the email method I am using. I can only use "CDO" and NOT "CDONew".

I am hosting with "GoDaddy" and the only option is that. I do have a email relay option which I tried and that still does not work.

I have my shopping cart running on the same server which is using "CDO" with the relay option and that works fine.

What do I need to do to get this fixed? Thanks.

Sign in to reply to this post

Jason ByrnesWebAssist

If using CDOSYS with Universal Email works without an error message, the it should also work in the security Assist Email Password behavior. I dont think the email object is causing the 500 server error.

A 500 server error is a generic error, it just means "An error occurred", it's not very helpful for trouble shooting.

if your using IE, there is a Show friendly http error messages setting that will cause it to show a 500 error instead of the real error. got to Internet Options -> Advanced and uncheck the show friendly http errors if you are using IE.

if you are not using IE, and still getting the 500 error, it is difficult to know what the problem is. try contacting GoDaddy to see if they can either set the server to display the real error, or look into the error logs and let you know what the real error is.

We need to know the actual error that is occurring to be able to trouble shoot.

Sign in to reply to this post


thank you

Thanks again for your help. i got this to work now.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...