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Email form not responding

Thread began 10/14/2021 4:11 pm by Salaroche | Last modified 10/15/2021 1:02 pm by Ray Borduin | 28 views | 8 replies |

Salaroche

Email form not responding

Hi Ray, I copied a Webassist email form I created some time ago into a new Website and I copied the entire Webassist folder along with it, but I'm obviously not doing something right, as the email form doesn't open. The same email form works perfectly well in the Website where I originally placed it, but not in the new one. Can you help me with this? Below please find the ftp info to log into my host

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Ray BorduinWebAssist

I added this to the top of the page:
<?php
ini_set("display_errors",1);
?>

Now it displays the error listing the files that need to be uploaded to the server.

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Did this help? Tips are appreciated...

Salaroche

Well... it's 3:13 in the morning of Friday here in Zanzibar, Tanzania. I'm falling asleep. I'll continue trying to solve this problem later today. Thank you for your attention and have a good day.

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Ray BorduinWebAssist

Yes, all of the files should be on the old server you got the site from.

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Did this help? Tips are appreciated...

Salaroche

Ray, thank you for your reply. Both Websites are on the same server and I uploaded both of them from my computer. So, in my understanding, the email page and the Webassist files of the new Website are an exact replica of the page and the files in the original one.

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Ray BorduinWebAssist

You must have missed one. The file is missing in that folder.

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Did this help? Tips are appreciated...

Salaroche

Yes, obviously, I somehow didn't upload them all, but I don't know how that happened, as I just copied and pasted the entire folders. I'll compare both folders here in my computer to see whether there are files in the original one that are missing in the new one.

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Salaroche

Ray, Bingo! The “Email” subfolder was entirely missing in the new Website’s Webassist folder. For whatever reason, the original Webassist folder stored in my computer didn’t have that subfolder, while the same folder stored on the server DID have it. I just added that subfolder to the new Website and now things are working fine. Now I just have to add some decors to that page and then I’ll test it all on the server. Many thanks for bringing that little problem to my attention. Hopefully, it will all work well now. Many thanks.

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Salaroche

Just checked the page on the Web and everything is fine. Now the page only needs some fine tuning. Many thanks again

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