close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Mail failure - rejected by local scanning code

Thread began 5/07/2021 1:02 am by Thomas Hill | Last modified 5/11/2021 10:11 am by Ray Borduin | 85 views | 4 replies |

Thomas Hill

Mail failure - rejected by local scanning code

Hi,

A couple of days ago my website went on and offline over several hours and occasionally I got a 502 Bad Gateway notification. I raised a support ticket with my hosting provider and they said they were experiencing some temporary networking issues. After the website was back online, I then discovered yesterday that none of the email triggers were working across the site and each time I would get an email with the following:

Mail failure - rejected by local scanning code

A message that you sent was rejected by the local scanning code that
checks incoming messages on this system. The following error was given:

local configuration problem

I contacted my hosting provider for support and they said there were no issues with sending mail and created a short script on my site for me to test, which worked, so they concluded that the script on my site needs checking.

I have checked the WA_Email.php file on the server (v1.15) and this is different to my local file (v1.20)

Could this be the issue? I'm nervous about updating this file without checking with you first since I can't understand how things were working a few days ago and now they have stopped working.

Your help would be much appreciated.

Kind regards,
Thomas

P.S. Files attached

Sign in to reply to this post

Ray BorduinWebAssist

This is a spam block message. You would have to bring it up with your hosting company. It looks like it is getting rejected based on the content or headers.

You might want to try using this site:
https://www.mail-tester.com/

It might help you debug what is wrong with the email and why it would be spam blocked.

Sign in to reply to this post
Did this help? Tips are appreciated...

Thomas Hill

Hi Ray,

Thank you for getting back to me. This is very helpful information.
I have relayed this back to my hosting provider and they are looking in to it.

With that aside, would you still recommend I upload the 'newer' version of the WA_Email.php file to my server once this issue is corrected with my hosting provider? The current version on the server is v1.15 and my local file is v1.20. I have also noticed the PHPMailer.php file (attached) is different to my local file. I assume I should also upload this too?

Sign in to reply to this post

Ray BorduinWebAssist

Yes. You probably already have an updated version on your localhost and just haven't uploaded it yet. Keeping it up to date is usually a good practice.

Sign in to reply to this post
Did this help? Tips are appreciated...

Thomas Hill

Ok thank you. Your help and support is very much appreciated.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...