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I need help resolving my connection

Thread began 2/15/2021 1:31 pm by jo271221 | Last modified 2/16/2021 11:07 am by Ray Borduin | 43 views | 3 replies |

jo271221

I need help resolving my connection

I just set up a new hosting account and website on IONOS and getting a DB connection error. I can connect via FTP just fine and have a testing server defined and I can see the _mmServerScripts are on the server.

I had to manually push my new connection to the server but I still cannot connect.

I have attached my setting and errors.
My database MySQL 5.7 (most current) PHP version 7.4

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Ray BorduinWebAssist

It looks like the web URL for the testing server is wrong. If you copy and paste that url into your browser it should bring up your web site.

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jo271221

Thank you, I adjusted the url path and must still have another issue remaining.

I adjusted the url in the FTP setting and also tried additional various settings on the FTP connection including...
I tried both http and https – both work for FTP neither resolve the DB connection issue
Tried FTP vs SFTP and could not connect at all
Tried port 21 could not connect at all.
Tried both server versions that are available to select, Options are 5.6 and 7.1 I tried both. Both work for FTP, neither resolve DB issue
My attached doc included screenshots, attempts on page 2, and page 1 is my FTP and DB connection info.

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Ray BorduinWebAssist

I think the only thing you had to change was the "Web URL" setting in the testing server.

It should be set to: https://outdoortradersmarket.com/

I think everything else was right, so you shouldn't have been changing your ftp or database settings.

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