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My forgotten password quit working

Thread began 12/13/2020 1:10 pm by jo271221 | Last modified 1/13/2021 12:15 pm by Ray Borduin | 58 views | 3 replies |

jo271221

My forgotten password quit working

My forgotten password is sending an email but not sending the userid and password.
FTP info on attached doc and in the private message.

We had added some customization so that if the user had multiple accounts it would send credentials for every account associated with that email.

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Ray BorduinWebAssist

It looks like the adjustment to add multiple accounts involved setting a session variable:

$_SESSION["user_accounts"]

That code no longer exists on the page.

Can you see if you can find that code so it doesn't have to be re-written? Do a site-wide search to see if you can find the missing code and paste it back into the forgot password page.

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jo271221

Is this what you need (see attachment)? WA/SA/helper file and forgot password email.
Thank you!

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Ray BorduinWebAssist

At some point we must have written some custom code to set the session variable:
$_SESSION["user_accounts"]

It looks like that code is missing. The files you attached refer to that session variable, but don't have the code where it is set. I'm not sure if you can find that code, or it might have to be re-written if you have lost it entirely. If it is lost, we would need a premier support ticket to re-create it during a screen sharing session.

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