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I acquired Data Assist 2 or 3 years ago. I recently had to do a Clean OS install and I lost those extensions. Now that I come back to this Website I cannot see any trace of my purchases. Is there any way I can retrieve them? Thank you for your attent

Thread began 9/28/2020 2:04 pm by Salaroche | Last modified 9/28/2020 4:04 pm by Ray Borduin | 24 views | 9 replies |

Salaroche

I acquired Data Assist 2 or 3 years ago. I recently had to do a Clean OS install and I lost those extensions. Now that I come back to this Website I cannot see any trace of my purchases. Is there any way I can retrieve them? Thank you for your attention

I had to do a Clean OS Install and I lost my Webassist Extensions, among other programs, etc.

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Ray BorduinWebAssist

You must have ordered them under a different email address. Do you have any information I can use to look up your order? An order ID, serial number, or previous email address you might have used?

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Salaroche

Thank you for your reply.

I might have used vicharapath@gmail.com, but that's just an informed guess.

Thank you for your attention

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Ray BorduinWebAssist

What is your full name?... I can see if I can find it based on that. There are no orders with the email addresses you provided.

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Salaroche

Please see below

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Salaroche

I just tried to log in using vicharapath@gmail.com, but the system didn't recognize any account under that email. It, did, however, recognize salaroche@gmail.com

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Salaroche

Ray, I just located this Webassist serial number in my computer. Please double check it.

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Ray BorduinWebAssist

I've included the email address used to place the order in the private area of this post. You can use that to log in and download your orders.

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Salaroche

Ray, there's no way I would have remember that email address. That was a real flashback. I'll try login in to that account but I doubt I will remember the password and that email address is no longer in use anywhere. I'll see what I can do with it and I will get back to you. Many thanks for your help thus far.

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Salaroche

Ray, believe it or not, I remembered the password and I now have access to those extensions again. I'll work on this tomorrow. It's getting a bit late here in Athens, Greece. Many thanks for your quick and efficient attention.

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