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sending failed emails back to sender

Thread began 9/09/2020 7:32 am by Sweens | Last modified 9/09/2020 9:11 am by Ray Borduin | 15 views | 4 replies |

Sweens

sending failed emails back to sender

Hi Ray

I think there used to be a way of sending 'undelivered' message info back to the sender - but it seems all I can do now is create a log file in the database to store such data.

However, the senders don't have access to the database to see the logs, so is there a way I can have 'undelivered messages' sent to the sender?

Thanks

Chris

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Ray BorduinWebAssist

That is the return path in the FROM settings. Just click the From... button and you will see it on the bottom. Whatever email address you put there will be for bounced messages.

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Sweens

Thanks Ray

I've checked and that is already set - but I don't get any notifications. Might this be something to do with my email host?

Cheers
Chris

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Ray BorduinWebAssist

You will only get bounce emails if the email domain is correct, but the address is invalid. A lot depends on the receiving smtp server and how it handles bounced emails.

Storing in the database is the only way to capture all outgoing emails. A lot of times there is no way of knowing if an email is actually delivered, so there is no way to identify undelivered emails.

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Sweens

Thanks Ray

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