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I just bought this ray... How do I install ? The installation manager doesn't work in CS2020

Thread began 7/14/2020 3:47 pm by Peterson Design Studio - jefferis | Last modified 7/14/2020 7:46 pm by Ray Borduin | 41 views | 9 replies |

Peterson Design Studio - jefferis

I just bought this ray... How do I install ? The installation manager doesn't work in CS2020

I also tried the DMX Ext manager but it doesn't seem to do anything either. It sees the program but doesn't install it. I think some were transferred from DWCS6 or my trials from CC 2017... I don't think they are current. Got an error message on eCart. What does the Menu name look like for Databridge? See attached

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Ray BorduinWebAssist

Adobe dropped support for their extension manager. You can use one of the free third party solutions like:

https://www.projectseven.com/products/ex-man/info.htm

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Peterson Design Studio - jefferis

PVII is no longer working. Some kind of adobe bug Tried earlier this week. You didn't answer me about the menu picture. Does the new Databridge look like it is installed? Also I tried Anastasiy' s Extension Manager and it too is choking on Adobe. FYI, I'm on a Mac

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Ray BorduinWebAssist

It sounds like you may have an issue with your Dreamweaver installation... I know that DMXZone and Project VII both work (I use them regularly).

If you want to call me and do screen sharing I can try to help install it.

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Peterson Design Studio - jefferis

DMX is working with other extensions. Just did something odd with yours. It may have installed them, but I didn't see any rotating circle indicating it being active.
\
Does this look correct? This is in the support folder

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Ray BorduinWebAssist

If it installs correctly then the next time you open dreamweaver and open a page it will launch a secondary installer. Then you have to restart dreamweaver one more time for the installation to be complete.

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Peterson Design Studio - jefferis

it looks like it is trying to do that I have a slow connection. Do the other Suite tools do the same thing?

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Ray BorduinWebAssist

Yes all of our tools rely on the secondary installer completing to copy over all the necessary files.

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Peterson Design Studio - jefferis

Possible issue with DataBridge?

HI, I installed it and restarted and it did not ask for my serial number. I also found this blank screen when trying to create a connection. Can you view movie? If not I'll upload it to screencast.

Attached Files
2020-07-14_16-06-02.mp4
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Ray BorduinWebAssist

That implies that the secondary installer didn't run properly or you didn't restart Dreamweaver after the secondary installer ran. If you post your phone number then I can call you and do screen sharing to make sure everything got installed properly.

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