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Diagnostic-Code: smtp; 550-Please turn on SMTP Authentication in your mail client.

Thread began 7/11/2020 2:37 pm by Gizza372666 | Last modified 7/20/2020 12:56 pm by Ray Borduin | 49 views | 11 replies |

Gizza372666

Diagnostic-Code: smtp; 550-Please turn on SMTP Authentication in your mail client.

Email doesn't sent.
How do I turn on SMTP Authentication?

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Ray BorduinWebAssist

Try changing your Email Type setting to SMTP instead of mail.

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Gizza372666

Thanks

Can you please let me know what I will need to do to ensure that the clicked is working.
At the moment, I have added a link into the email however when a user receives the email and clicks on the link, the report doesn't show that someone has clicked the link. Also, the spam report doesn't work.

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Ray BorduinWebAssist

I'll need FTP access to debug these issues on your server.

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Gizza372666

please find on the private message the details

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Ray BorduinWebAssist

That FTP information doesn't seem to work for me. Maybe you have IP restrictions in place. I can't even seem to connect to the server.

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Gizza372666

Please let me know your ip so I can white list it.
I have blocked all countries a part UK.
From which country you are trying to logon?
let me know and I will unblock your country so you can access the ftp

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Ray BorduinWebAssist

I'm in the US.

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Gizza372666

I have whitelisted your ip.
Can you please try again?

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Ray BorduinWebAssist

Ok I was able to find some issues with the mysqli update. I have fixed it on your site.

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