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URGENT - The merchant's account is not able to process transactions error after switching to live API credentials

Thread began 1/24/2020 1:23 pm by Nathon Jones Web Design | Last modified 1/29/2020 9:37 pm by Ray Borduin | 36 views | 2 replies |

Nathon Jones Web Design

URGENT - The merchant's account is not able to process transactions error after switching to live API credentials

Here's the VAR_DUMP data that's displayed when the transaction fails. Is this just a setting we need to chance in the merchant's PayPal account? We're using the correct API User, Pass and Signature as far as we're aware, this was all working in a separate Sandbox account so I've no idea why it's failing now.

" ["health-screening-form_2_Header"]=> string(424) "Date: Fri, 24 Jan 2020 17:24:38 +0000 From: info@sportsmedicalcertificates.com Bcc: info@sportsmedicalcertificates.com Message-ID: X-Mailer: PHPMailer 6.0.3 (https://github.com/PHPMailer/PHPMailer) MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="b1_Vu1mOxc5J5b2AJaeR1OpMoxNJtwGQ9bMrntVsd9dpTs" Content-Transfer-Encoding: 8bit " ["health-screening-form_2_Log"]=> string(81) "sending to: info@sportsmedicalcertificates.com, festival@tradmusic.com... success" ["WAVT_healthscreeningform_476_Errors"]=> string(0) "" ["WAVT_healthscreeningform_247_Errors"]=> string(0) "" ["WAVT_healthscreeningform_810_Errors"]=> string(0) "" ["eCartSMC_Items"]=> string(232) "12915|WAECART|Sports Medical Certificate Form Ref. 12915|WAECART|Order Ref. SMC3759|WAECART||WAECART|0|WAECART|1|WAECART|65|WAECART|157988685860728903|WAECART|0|WAECART|65|WAECART|1 Sports Medical Certificate Form Ref. 12915 (12915)" ["WAEC_ContinueRedirect"]=> string(33) "/health-screening-form.php?tab6=1" ["WASF_CheckoutWizard_NewFromBlank_Default"]=> array(25) { ["plugin_from"]=> string(68) "www.sportsmedicalcertificates.com/health-screening-form-checkout.php" ["plugin_file"]=> string(16) "confirm_cart.php" ["payment-type"]=> string(10) "creditcard" ["First_Name"]=> string(6) "<BUYER FIRST NAME>" ["Last_Name"]=> string(5) "<BUYER SURNAME>" ["Address_1"]=> string(18) "<ADDRESS HERE>" ["Address_2"]=> string(0) "" ["City"]=> string(14) "<CITY HERE>" ["Country"]=> string(2) "GB" ["State"]=> string(12) "<REGION HERE>" ["Postal_Code"]=> string(7) "<ZIP HERE>" ["Email_Address"]=> string(20) "<BILLING E-MAIL>" ["Phone_Number"]=> string(12) "<BILLING PHONE>" ["Company_Name"]=> string(0) "" ["CheckoutWizard_submit"]=> string(0) "" ["Paypal_submit"]=> string(0) "" ["PHPSESSID"]=> string(32) "b1ea967e20677b28a41c3c2b66de977e" ["RememberMe_SMCuserUSER"]=> string(26) "<MERCHANT E-MAIL/USER>" ["AutoLogin_SMCuserUSER"]=> string(26) "<MERCHANT E-MAIL/USER>" ["RememberMe_SMCuserPASS"]=> string(40) "018a1f1e22be16cbc3858e28bd9e0c1e67661be8" ["AutoLogin_SMCuserPASS"]=> string(40) "018a1f1e22be16cbc3858e28bd9e0c1e67661be8" ["_ga"]=> string(27) "GA1.2.1096900085.1579881117" ["_gid"]=> string(27) "GA1.2.1539500741.1579881117" ["cb-enabled"]=> string(7) "enabled" ["_gat"]=> string(1) "1" } ["WAVT_confirmcart_Errors"]=> string(0) "" ["WASF_WA_Payments"]=> array(15) { ["Card_Type"]=> string(10) "<CARD TYPE>" ["Card_Number"]=> string(16) "<CARD TYPE>" ["Card_Exp_Month"]=> string(2) "<CARD EXP MONTH>" ["Card_Exp_Year"]=> string(4) "<CARD EXP YEAR>" ["Card_CVV"]=> string(3) "<CARD CV2>" ["Payment_submit"]=> string(0) "" ["PHPSESSID"]=> string(32) "b1ea967e20677b28a41c3c2b66de977e" ["RememberMe_SMCuserUSER"]=> string(26) "<MERCHANT E-MAIL/USER>" ["AutoLogin_SMCuserUSER"]=> string(26) "<MERCHANT E-MAIL/USER>" ["RememberMe_SMCuserPASS"]=> string(40) "018a1f1e22be16cbc3858e28bd9e0c1e67661be8" ["AutoLogin_SMCuserPASS"]=> string(40) "018a1f1e22be16cbc3858e28bd9e0c1e67661be8" ["_ga"]=> string(27) "GA1.2.1096900085.1579881117" ["_gid"]=> string(27) "GA1.2.1539500741.1579881117" ["cb-enabled"]=> string(7) "enabled" ["CardLast4"]=> string(4) "1281" } ["WAVT_confirm_Errors"]=> string(0) "" ["WA_BillingAgreements"]=> array(0) { } ["PP_DirectPayment_postedValues"]=> string(2013) "<API USER/PASS/SIGNATURE>60.0Sale65.0065.00WebAssist.eCartPHP.Pro.DPSports Medical Certificate Form Ref. 1291565.00112915<TYPEOFCARD><CARDNOHERE>0verified<BILLING INFO HERE>
25286.158.235.186b1ea967e20677b28a41c3c2b66de977e" ["PP_DirectPayment"]=> string(2200) "2020-01-24T17:29:02ZFailurec4abd76f98960Invalid ConfigurationThis transaction cannot be processed. The merchant's account is not able to process transactions.10548Error60.05381655465.00" }



One thing I've noticed in the above DUMP, is that where I've put <MERCHANT E-MAIL/USER>, it isn't the e-mail address that is associated with the merchant's PayPal account. I'm therefore confused as to why that's in there.

Anyway, the site isn't processing transactions and the merchant is, understandably, miffed. Hope you can help.
Thank you.
NJ

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Ray BorduinWebAssist

You need to sign up for the direct payment service from the paypal account in question. This costs $40 per month and needs to be agreed to on the paypal site before transactions can go through.

This error basically means you have everything set up correctly on your php pages you just have to sign up for the service on the paypal website. The service is called "Paypal Direct Payments". If you can't find where to click to sign up for the service on the paypal site then try contacting their support directly. They basically have to flip a switch on their end to allow your transactions to go through.

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Did this help? Tips are appreciated...

Nathon Jones Web Design

For some inexplicable reason, the client no longer wishes to have this facility. It's only £20.00 per month here in the UK.
Thank you for the explanation.
Regards
NJ

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