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email stopped sending

Thread began 10/28/2019 10:00 am by SCar87011738 | Last modified 10/28/2019 12:05 pm by Ray Borduin | 127 views | 1 replies |


email stopped sending

Hello Ray,
I just discovered that since october 24th some websites hosted on a specific server do not delivered the emails (these websites are basically a form that once filled sends an email with attachment).
The email table says all emails have been sent succesfully. But after 24th october none has been really delivered.
I'm sure the pages are not the culprit since the same mechanism works on another web server. Please note that until 24th october lots of mails have been succesfully sent (1000 email from the first day and about 10 per day on every website hosted in this domain).
Now I'm just investigating with the hosting company.
On my side, is there something I can check? the email logs in the EmailStatus says "Success" on all records.
Do you have an email test script at hand I can upload and run alongside my website to do a little troubleshooting?

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Ray BorduinWebAssist

It could be that they are sending but getting trapped by a new SPAM filter. You could check the SMTP logs on the server to see if it says the emails were sent properly. My guess is that the emails are sending but they aren't being received because of a SPAM filter.

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