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Extension serial does not work anymore

Thread begun 9/17/2009 8:20 am by michel336265 | Last modified 9/18/2009 2:45 pm by Jason Byrnes | 2897 views | 4 replies |

9/17/2009 8:20 am | #1 michel336265

Extension serial does not work anymore

Hi,

After a reinstallation off dreamweaver and the google pro extenstion the provided serial number is no longer accepted. I have tried it several times but no succes.

Please help

9/17/2009 10:58 am | #2 office172461

You might need to reset your activations.

See "Common causes of activation failure" in this document:
http://assets.webassist.com/technotes/activation.pdf

9/17/2009 11:52 am | #3 Jason ByrnesWebAssist

There was a glitch in our system that we have just fixed where the wrong serial number was being displayed for products purchased as part of a sweat.

The correct serial number should now be displayed on the Download center page.

9/18/2009 7:09 am | #4 michel336265

Still not able to activate

I have reset my activation, I have used the serial number which is in my order history and still I can not activate the extension.

What's wrong ?

9/18/2009 2:45 pm | #5 Jason ByrnesWebAssist

I just tested the serial number listed in your download center using Pro Maps For Google 1.0.5 and was able to activate with out a problem .

make sure you are copying the serial number and pasting it into the window.

You can copy the entire number and paste it into the first box and it will automatically split into the remaining text boxes.

make sure you are not selecting any extra surrounding spaces when you copy the serial.

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