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Text being deleted from HTML Editor instance on DA Update page - but only in Chrome

Thread began 10/08/2019 9:45 am by MagsW | Last modified 10/08/2019 3:33 pm by Ray Borduin | 25 views | 4 replies |

MagsW

Text being deleted from HTML Editor instance on DA Update page - but only in Chrome

Hi Ray, I've had an issue this morning with an existing DA Update page which has been working fine up until now. There are two HTML editor instances on the page. I made some minor changes to the text in one of them, the other one was untouched. However, when I submitted the changes the text in both instances was deleted and replaced with this:

<html>
<head>
<script style="display: none;"></script>
</head>
</html>

Having done some further tests, it only seems to happen in Chrome as it worked OK when I used Edge. It's happening on a separate update page on the same domain too. Also, if I click the Source button in the HTML Editor, it will show me the source code but when I click it again the box is empty - again only in Chrome.

I need to work out what's causing it, and if this problem is only on these pages, only on this domain, or on all domains where I used DA and is maybe a wider issue. My clients use this CMS on a daily basis and I don't want text to suddenly start disappearing! I've attached the two pages where I've had the issue so far.

*EDIT* - it does only appear to be happening on these particular update pages, other update page on the site are OK.

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Ray BorduinWebAssist

It is more likely something to do with the other scripts or actual content than the php code. I'll probably need FTP access and steps to reproduce in order to debug this.

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MagsW

Hi Ray, thanks for this - details are in the PM

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Ray BorduinWebAssist

I can't seem to reproduce the issue on my side. Maybe it is a problem with your chrome settings or an installed chrome plugin? I was able to click back and forth from source view and update the record without the content being cleared.

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MagsW

I just ran CCleaner to clean my system, tried it again and it seems to be fine now so yes, looks like it was a local Chrome issue. Thanks for suggesting that!

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