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Thread began 8/07/2019 1:07 pm by J7HNW | Last modified 8/13/2019 2:08 pm by Ray Borduin | 33 views | 5 replies |

J7HNW

Paypal

Please can you advise on attached.

We have been getting an error after we run checkout wizard and fill all information and click finish button, please see attached screenshot.

What are we doing wrong please

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Ray BorduinWebAssist

The screenshot is blurry so I can't quite read it, but it looks like it might be a corrupt installation. I'd try reinstalling the extension and see if that resolves the problem.

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J7HNW

I have now attached a large better defined screenshot Ray - showing the exact issue

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J7HNW

Sorry now with attachment

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J7HNW

Please can you advise what I am doing wrong Ray ?

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Ray BorduinWebAssist

it looks like it might be a corrupt installation. I'd try reinstalling the extension and see if that resolves the problem. If that doesn't work, then I'll need to do a screen share to debug this since I'm not seeing the problem.

Try reinstalling and then post back with a US phone number or Skype contact information if that doesn't work and I'll call you and do screen sharing in order to debug this.

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