close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Reset password email process not writing to database

Thread began 11/26/2018 6:24 am by Mags | Last modified 11/27/2018 7:13 am by Ray Borduin | 362 views | 4 replies |

Mags

Reset password email process not writing to database

Hi Ray, I've been asked to make an urgent change on an existing website with reference to the forgotten password utility. It currently uses Hash encryption and when you use the forgotten password page, it emails your login details to you. However they want to change it so that the user receives an email with a link to change their password.

I have this facility on another site which uses SHA1 encryption so have copied over the server behaviors, forms, javascript etc and it does send the email with the link, however it doesn't update the database with the new information. It gives the error "A problem occured with your information. Please attempt the forgotten password process again.."

Would you mind taking a look for me as I've spent the last 3 hours trying to fix it! I've put the FTP details in the attached file.

Sign in to reply to this post

Ray BorduinWebAssist

Can you send me a forgot password link you are trying to use? Maybe generate a new one so it won't be expired and send it to me before trying to use it and I'll go through and figure out why it doesn't work.

Sign in to reply to this post
Did this help? Tips are appreciated...

Mags

Thanks Ray, details in PM.

Sign in to reply to this post

Ray BorduinWebAssist

The update server behavior was referencing SHA1 encryption when you are using HASH encryption on this site. I updated it on line 88 and I think that should address the problem.

I also updated the webassist/securityassist/helper_php.php file, so please make sure to download it so it isn't accidentally overwritten in the future.

Sign in to reply to this post
Did this help? Tips are appreciated...

Mags

Thank you so much Ray, that works perfectly now - you've saved my life once again!

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...