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error messages

Thread began 11/14/2018 7:50 am by NWak04030229 | Last modified 11/18/2018 2:04 pm by Ray Borduin | 119 views | 6 replies |

11/14/2018 7:50 am | #1 NWak04030229

error messages

I am getting the attached error message when I am trying to update eCart. Then the progress just freezes. Could you tell me what I should be doing to rectify it?

11/14/2018 9:37 am | #2 Ray BorduinWebAssist

Have you downloaded and installed the latest version of eCart recently? What version of Dreamweaver are you using? What OS? What wizard are you running when you get this error? I'll need more information to track down the problem and try to find a solution. If I can't reproduce it here, I may need to do screen sharing to debug it on your computer directly.

11/14/2018 10:08 am | #3 NWak04030229

The eCart version I am using is: 612 downloaded on the 2nd October 2018. Am using Dreamweaver CC 18.0 Build 10136. Windows 10 Pro 64 bit. I am using the Checkout Wizard when I get that error message and freezing

11/14/2018 1:14 pm | #4 Ray BorduinWebAssist

I'll have to debug this with you. Please post a US phone number or Skype contact information in the private area of a reply to this thread so I can use to contact you directly to set up a screen sharing session.

11/15/2018 6:09 am | #5 NWak04030229

address in private message

11/17/2018 8:54 am | #6 NWak04030229

Just wondered if you got my Skype address - sent privately

11/18/2018 2:04 pm | #7 Ray BorduinWebAssist

Yes. I've replied to you in Skype. Please respond there and we can schedule a time when we are both online to look into your issue.

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