close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Can't update to 6.1.3

Thread began 11/11/2018 5:19 am by neo314 | Last modified 11/13/2018 9:24 am by Ray Borduin | 127 views | 7 replies |

neo314

Can't update to 6.1.3

I am trying to update the eCart extension to 6.1.3 and I am getting an "Internal Error". Any help fixing it besides starting over? I cannot remove eCart first either. Same error.

Sign in to reply to this post

Ray BorduinWebAssist

What version of Dreamweaver are you using?

You may have to close Dreamweaver and delete your user's configuration folder. That will effectively uninstall all extensions and you should be able to reinstall any you need at that point.

Sign in to reply to this post

neo314

CS6. I just hate that answer. I have 50 extensions to reinstall that way. Any way to manually uninstall it and install the new version? I know it has been asked before but...

Sign in to reply to this post

Ray BorduinWebAssist

In CS6 the extensions should still be listed in the extension manager and you would just have to check each of them to reinstall. I don't know how to remove just one manually.

You may be able to:
1) Rename your configuration folder to: configuration_all
2) Restart dreamweaver to create a new configuration folder
3) Close dreamweaver and remove eCart from the extension manger
4) Delete the blank configuration folder and rename configuration_all back to configuration
5) Restart the Extension Manager
6) Reinstall eCart

Sign in to reply to this post

neo314

That would have been awesome is it worked, but alas, it did not.

WAIT!!! Scratch that. I followed this procedure and it failed with the same error, but I rebooted and eCart was no longer listed, and the install went smoothly.

What I am not sure of is whether a reboot would have made a difference before this procedure or if this procedure + reboot made the difference. In hind sight, I do not know if I rebooted in my earlier attempts.

Either way, I'm happy and will remember this procedure should it prove necessary in the future.

Thanks!

Sign in to reply to this post

Ray BorduinWebAssist

What happened when you tried? I'll need more details to come up with another plan.

Sign in to reply to this post

Ray BorduinWebAssist

Rebooting shouldn't have mattered, but I think I forgot a step between steps 2 and 3.

2.5) Close and restart the Extension Manager

Missing that step probably caused it not to work at first.

Sign in to reply to this post

neo314

Well, I did close and restart the extension manager, so that isn't it. I thought maybe Windows had some file locked and the extension uninstalled but didn't report the completion, or a file was locked and your trick worked but the file was still locked in the original config directory. IDK...

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...