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Emails are not being sent to all recipients

Thread began 4/22/2018 1:00 pm by sandy170299 | Last modified 4/24/2018 6:03 pm by Ray Borduin | 68 views | 9 replies |

sandy170299

Emails are not being sent to all recipients

http://timcotroneo.com/contact-us.php

The emails are being sent so sporadically. CC and BCC doesn't work at all. Can you please take a look to see why this would be happening? Please see PM for FTP info. Go Daddy is the host, FYI.

Thank you.

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Ray BorduinWebAssist

Godaddy has notoriously spotty email servers. I think the best solution is to use the Data Bridge BETA version which has an updated email extension that will allow you to specify and use your authenticated email server.

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sandy170299

Do I need to uninstall the version of Data Bridge that I have installed now? How will the files I already created be affected by this? Do I need to recreate all of the email files? Shere do I find the BETA version?

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Ray BorduinWebAssist

The beta is linked from the top of this web site. You should be able to install over the version you have installed, but uninstalling first wouldn't hurt.

It won't effect existing pages unless you edit them. The email files will be automatically recreated by the new server behavior.

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sandy170299

I can't install the extension. I'm running DW CS6 and it won't let me install it. Can you provide a link to install it in CS6?

Thanks!

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Ray BorduinWebAssist

The file should work with CS6... others have installed on CS6. What is the error you are getting?

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sandy170299

The 2nd time I tried to install it, it worked. I did remove the old Data Bridge extension first. So, now I'm entering my email smtp settings, but do I also need to specify smtp for the mail method, in the dialog box?

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sandy170299

Ray, it's not working. I am using the new data bridge beta version, FYI. I am not getting any errors ... nothing happens - no email is being sent. I have filled in all of my SMTP credentials as well.

I sent FTP info to you in a previous post PM.

Thank you.

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Ray BorduinWebAssist

We were able to get this working with the Data Bridge BETA and unauthenticated mail. GoDaddy doesn't seem to work with authenticated SMTP emails for some reason. I was able to find quite a few support posts about it, but no solutions.

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sandy170299

Thanks again, Ray — for all your help! :)

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