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PayPal Express Checkout Windows Closes Immediately if Only Shipping Fields are Filled Out.

Thread began 3/27/2018 10:50 am by cal114936 | Last modified 3/31/2018 3:26 pm by Ray Borduin | 54 views | 7 replies |

cal114936Beta Tester

PayPal Express Checkout Windows Closes Immediately if Only Shipping Fields are Filled Out.

When PayPal is selected as a payment option, the billing window closes leaving only the shipping information to be filled out. After filling out the shipping fields and pressing the continue button the PayPal window will open, but will immediately close. But, if the billing information and shipping information is filled in the form before choosing PayPal, then the PayPal payment window will stay open allowing the user to complete the transaction. However, none of the information the user had filled out in the previous forms transfers to the PayPal forms and needs to be filled out again.

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Ray BorduinWebAssist

What should I click on to add an item to the cart and get to the checkout page to reproduce the problem?

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cal114936Beta Tester

Any product in the store is fine. Select PayPal in checkout and fill the shipping info.

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Ray BorduinWebAssist

I see there are some javascript errors as the page loads... that might be causing conflicts. I'd need FTP access to debug it.

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cal114936Beta Tester

Details in PM

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Ray BorduinWebAssist

I was able to update the hvw_confirm_cart.php page to address the problem. I'm not sure why it normally works, but the form validation on the confirm_cart.php page was failing when no billing information was supplied, so I added an IF statement to skip that validation when using paypal express checkout.

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cal114936Beta Tester

Thanks for your help.

I just noticed that if the customer has an international PayPal account, but fills out the shipping form with a local address to establish shipping charges, the input address doesn't transfer to PayPal and PayPal only provides the shipping information from their account. With the incorrect shipping charges. Is it possible to fix this?

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Ray BorduinWebAssist

I added lines 286-312 to your confirm.php page. That will pass in and lock the address from your site.

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