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Serial Number for Activation Not Working

Thread began 3/22/2018 10:37 pm by salaroche | Last modified 4/03/2018 12:24 pm by Ray Borduin | 139 views | 6 replies |

salaroche

Serial Number for Activation Not Working

I haven't used Webassist for some time and now I need to reactivate DataBridge, but when I enter the serial number listed in "My Downloads" it refuses to activate. When I enter the serial number it first tells me "serial number verified" but when I click on "Activate" it tells me "the serial number you entered is incorrect". Any suggestions? Thank you for your attention.

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Ray BorduinWebAssist

I'll need to debug this in a screen sharing session. Please post a US phone number or Skype contact information and I'll call and try to help you figure out what is going wrong.

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salaroche

Ray, thank your for your reply. I'm back in Beijing, China, which is 15 hrs. ahead of (later than) San Diego, so we could try using Skype or I could call you on the phone, as I have Skype-phone service. I will call you as soon as I come back from Hong Kong, which will probably be Thursday, March 29th. Thank you for your attention.

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Ray BorduinWebAssist

Ok just contact me via skype when you are available.

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salaroche

Hi Ray, I tried to reach you this afternoon (30 March 2018) at 1.858.201.4911, to no avail. I'll call you again next Monday 2 April at around 14:30 your time. Kindly let me know whether that is a good date and time. Thank you.

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Ray BorduinWebAssist

Yes I will be here at that time.

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salaroche

Ray, sorry I was unable to call you on Monday.I'll try to reach you as soon as I have some free time and hopefully you will be there at the other end of the line.

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