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updated ups access key and now failed quote errors

Thread began 1/22/2018 7:22 am by lee365928 | Last modified 1/25/2018 12:57 pm by Ray Borduin | 141 views | 8 replies |

lee365928

updated ups access key and now failed quote errors

I had to update my UPS access key. I replaced the old number with the new one on confirm.php, but now all my shipping quotes are failing. Do you know what is causing this?

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Ray BorduinWebAssist

It has to be a bad Access Key if that is what you changed to cause it. Why did you update it? If you give me a url to reproduce and FTP access I can debug it and get the actually error message and error number that might shed more light on it.

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lee365928

Great. Thanks. I sent you the info in a pm.

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Ray BorduinWebAssist

You are getting an access denied error. That means the userid, password, or key are incorrect.

I added the error and full request sent to UPS to the failure page for reference.

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lee365928

Thanks

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lee365928

I even opened a new UPS account and entered in all the new data into the confirm.php page. Is there something wrong with my code? I don't understand why it suddenly stopped working.

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lee365928

I sent UPS the url listed in the ecart code and they said it's the wrong one due to a security protocol update. Now I'm even more confused. I pmed their reply.

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Ray BorduinWebAssist

I updated the url as they suggested, but I'm not convinced that will fix anything. However the other fixes they suggest require a server update. I created a page on your site to demonstrate the issue:
https://www.fangearlive.com/mastergardeners/tls.php

It looks like you will have to contact your hosting provider to get your server updated to comply with the new UPS security requirements.

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lee365928

Ok. Thanks for your help.

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