close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Websites running the gallery have stopped working

Thread began 11/06/2017 2:16 pm by louise415630 | Last modified 11/06/2017 4:06 pm by Ray Borduin | 9 views | 5 replies |

louise415630

Websites running the gallery have stopped working

On checking I can see the php was updated to 7 - I have moved them back to PHP Version 5.6.32 but they are still not working - please advise - thank you

Sign in to reply to this post

Ray BorduinWebAssist

I'd have to debug it. Can I get a url to reproduce and FTP access?

Sign in to reply to this post

louise415630

I have three sites using the gallery that it has happened to - If I supply access to one can I apply the debug to the other two - or do you need all three info?

Sign in to reply to this post

Ray BorduinWebAssist

Give me one and we can see. I have no idea currently what the issue is, so I can't comment on how different sites would work.

Sign in to reply to this post

louise415630

Ok thanks - i will send the FTP access

Sign in to reply to this post

Ray BorduinWebAssist

It looks like your folder directory structure was updated on the site as well.

For instance on the drawings.php page on line 66 you have:

include('/home/fhlinux134/k/katharineedwards.co.uk/user/htdocs/gallery/galleries/ribbon_fullsize_lightbox/index.php');


but the actual file is located at:
/home/linweb44/k/katharineedwards.co.uk-1089853359/user/htdocs/gallery/galleries/ribbon_fullsize_lightbox/index.php

A good solution for this is to use a relative path instead and update that line to:

require('galleries/ribbon_fullsize_lightbox/index.php');


It is likely that solution will work for all of the pages and sites where it isn't working.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...