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all my extension stop working.

Thread began 8/23/2017 8:10 am by mbunal | Last modified 9/05/2017 2:55 pm by Ray Borduin | 161 views | 11 replies |

mbunal

all my extension stop working.

i tried to use my extension. but all of them want to activate again. any way i enter serial number. this time reject my serial numbers. i cant run any extentions. please help me. please inform me urgently. i can not working now!

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markdoyle87077

Hi,

Log into your account and then navigate to your downloads (http://www.webassist.com/account/downloads.php) and then click reset activations. You will then be able to re-register your products with the original serial number.

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mbunal

but i dont have too many activation message. i have incorrect serial number message.

it doesnt work reset activation.

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markdoyle87077

Copy and paste the serial number from the webassist downloads page.

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mbunal

already done. but not working. i have incorrect serial number message for all extensions.

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Ray BorduinWebAssist

It may be an issue with ipconfig not working when trying to identify your computer. Try this:

Solution for me: add "C:\WINDOWS\system32;" to the start of my PATH environment variable, like this:

Log in with Administrator priviledges.
Right-click "My Computer" & select "Properties."
Click "Advanced" tab.
Click "Environment Variables" button.
In the "System variables" box, scroll down to "PATH" and highlight it.
Click the "Edit" button.
In the "Variable value:" box, add to the very beginning of the text "C:\WINDOWS\system32;" without my quotation marks.
Make sure you include the semicolon.
Click OK three times.

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mbunal

i use mac.

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Ray BorduinWebAssist

What do you see when you run this command in terminal:

ifconfig en1 | grep ether

Please post back the result. Also which product are you trying to activate and what serial number are you using? (answer in the private area)

I may need to set up a screen sharing session in order to look into this with you. Please post a US phone number or skype contact information and I can give you a call to set that up.

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mbunal

i do no thing. just working all my extensions.

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Ray BorduinWebAssist

What do you see when you run this command in terminal on your mac:

ifconfig en1 | grep ether

Please post back the result. Also which product are you trying to activate and what serial number are you using? (answer in the private area)

I may need to set up a screen sharing session in order to look into this with you. Please post a US phone number or skype contact information and I can give you a call to set that up.

Sign in to reply to this post
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