Another "Transaction Not Completed"

I am now testing my website live for the first time (using Paypal Payments Pro) and have received this message for both Credit Card & Paypal:


Transaction Not Completed
We're sorry

Your transaction could not be completed.

I checked & double-checked the Paypal Credentials which were copied and pasted for accuracy. After scouring the forums on this topic, I pasted the following code into my cat_checkout_failure.php page:

<?php
if(!session_id()) session_start();
echo "<p>Auth Net: <br />";
echo "Full Request: ".(isset($_SESSION['WAAuthNet_postedValues'])?htmlentities($_SESSION

['WAAuthNet_postedValues']):"n/a")."<br />";
echo "Full Response: ".(isset($_SESSION['WAAuthNet'])?htmlentities($_SESSION['WAAuthNet']):"n/a")."<br /></p>";
?>

Is this the correct code to use to troubleshoot? All it returned is:


Transaction Not Completed
We're sorry

Your transaction could not be completed.

Auth Net:
Full Request: n/a
Full Response: n/a

Please let me know what I should try to supply you with better information. I am using eCart 6 w/Dreamweaver CC 2014 & MySQLi.

I have attached my cat_confirm.php page for your review.

Thanks once again for your help...

Brad

Use this on the failure page to debug:

<?php
@session_start();
var_dump($_SESSION);
?>

Then view source on the page to read the actual errors. You can post it here in the private area if you need help understanding what it means.

Hi Ray,

Thank you for the code. I have attached the source code for your review from the Failure page. It appears to be the currency formatting that is an issue, or at least part of the issue.

When I posted the site live, any place there was a price shown (except for the cart itself) went out to 12 decimal places. It tested perfect on my local testing computer - just went haywire when uploaded and displayed online.

I was able to fix the pricing by using WA_eCart_DisplayMoney() for the display of the binding. There appears to be other areas that need to be tracked down, but I'm not sure where to find them and do not wish to break anything. I'm not even sure what created the problem in the first place.

The live website can be found at www.crystalcarversinc.com. All prices are displaying as they should on the product & product detail pages, so it appears to be something within the transfer of the data to Paypal Payments Pro.

Any help you could give me would be much appreciated.

You probably have to use the same number formatting in the code where you send the values to paypal. That should be on the confirm.php page and the pp_confirm.php page. If you send me a copy of those pages I can help you find the correct lines of code to update.

Your awesome Ray! I really appreciate it.

I have attached the two pages for your review...

confirm page lines: 134, 140, 172, 242, 251, 273

pp_confirm lines: 155, 161, 190

If you add the number formatting to those lines it should take care of it.

Hi Ray,

Thank you for your response.

Is this the correct coding?

"".WA_eCart_DisplayMoney($CCICart->TotalColumn("TotalPrice")) ."" (example)

I used this format for the various lines mentioned in your response, but I'm still getting an error stating that the amount to be charged is zero (see attached), but just got a confirmation from Paypal of the sale for $23.43. :-) Getting closer??? I have also attached the Paypal Confirmation I printed out by logging into my account.

All the amounts on the Paypal Confirmation appear correct, so I am not sure where the hiccup is.

(I have also been receiving the attached JavaScript Error for line 68 - I close it out and all seems to be OK - just wanted to let you know)

----------------

Several other issues are as follows:

I did not receive an email confirmation of the sale.

Nothing was written to the Orders Table, but the entry did make it to Order Details.

Please let me know if there is anything else I can do (more information?)...

Thanks once again...

Brad

The code should be:
WA_eCart_DisplayMoney($CCICart,$CCICart->GrandTotal())

not just:
WA_eCart_DisplayMoney($CCICart->GrandTotal())

That may solve most of the problems. The javascript error inside dreamweaver can probably be resolved by deleting your winfilecache .dat file in your dreamweaver user's configuration folder.

I had the code configured as you have suggested, but it would take me to a blank screen. It did not show a failure, just never displayed anything so I couldn't get a "source code" report.

I will change it back, try it again, and let you know the outcome with more detail (later this afternoon when I get back in the door)...

Thanks again Ray.

ok let me know, and send a copy of the page if you have trouble spotting the issue. A blank page is usually a syntax error, like a missing ) so it can be hard to track down sometimes.