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Ecart 6 webinar link in the ecart6 download page is broken, how do I get to see the webinar please

Thread began 7/12/2017 10:11 am by mick358555 | Last modified 7/13/2017 8:15 am by Ray Borduin | 2344 views | 5 replies |

7/12/2017 10:11 am | #1 mick358555Beta Tester

Ecart 6 webinar link in the ecart6 download page is broken, how do I get to see the webinar please

As someone who purchased ecart6 some time ago, I never had a need for the webinar. However I am now coming back to it and need to refresh my memory. However the link in my ecart6 download page ../account/view_webinar.php?id=18991' takes me to the error404 page (Opsey Daisy). Has the webinar been removed or is the link just broken? Is there any other way I can view the webinar without having to purchase it?

7/12/2017 10:43 am | #2 Ray BorduinWebAssist

It looks like our video server is down. I'll have to open a support ticket to get the server restarted and the link should start working. It may be a few hours.

Did this help? Tips are appreciated...

7/12/2017 10:51 am | #3 Ray BorduinWebAssist

It looks like it is back up now. That link should work.

Did this help? Tips are appreciated...

7/12/2017 3:15 pm | #4 mick358555Beta Tester

Still unable to view Webinar.

If I use Microsoft Edge, I get the error404 page. If I use Chrome I get Adobe Connect add in not installed, I have downloaded it from the link provided and installed it but it still says it is not installed. A little frustrating, I wonder if the people who pay for it get the same hassle?

7/12/2017 3:21 pm | #5 Ray BorduinWebAssist

Sorry for the hassle. Try using Firefox, it seems to be the most reliable with Adobe Connect.

Did this help? Tips are appreciated...

7/13/2017 3:20 am | #6 mick358555Beta Tester

Thanks Ray, installing Firefox has done the trick.

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