PayPal One Touch

Hi there,

PayPal transactions are working fine when the user is manually logging in to their PayPal account, but failing if they have activated the "One Touch" auto login feature.

Is this a known issue, with a fix by any chance?

Thanks
Sylvia

There shouldn't be anything you need to do for One Touch. Has this happened with multiple accounts? Has this been happening for a while? This might be something you would have to bring to the paypal support team. I've never actually heard of an issue like that and it really shouldn't be possible for one to work without the other.

Thanks Ray - it appears that may have been a red herring (about the One Touch). But yes, multiple accounts and intermittent - it's working for me off and on, but not for other people.

It's only at this time of year that our members use the cart for renewing their membership, so I have no idea when it might have become an issue...

I have raised it with PayPal support.

Hi again Ray,
On checking out the intermittent fault, PayPal advised me to check with you why the following is occuring:

"Your DoExpressCheckout does not include the Express Checkout token. The pattern of the error is seems inconsistent where some of the requests do include the token but most of the request does not include it where token and payer ID are compulsory in DoExpressCheckout"

I have privately attached the pages concerned, and a text file of PayPal's full advice.

I think this is probably because you allow users to browse to your web site both with and without the www. in front of the domain. However the redirect back to your site doesn't have the www.

This would cause any session variables including the cart contents and the transaction details to be cleared.

There are two possible solutions.
1) update your .htaccess to force people to browse your site with (or without) the www. in the beginning of the url and then update the redirects on the confirm.php page to reflect that change. (SEO experts will tell you it is best to use one or the other and not allow both anyway)
2) update the redirects on your confirm.php page to be dynamic and use the same syntax as the user browsing. You can accomplish this by updating lines 89-92 to:
$WA_PP_ECO_Set_params[1][$nextIndex] = "https://" .($_SERVER('SERVER_NAME')) ."/pp_confirm.php";
$nextIndex = count($WA_PP_ECO_Set_params[0]);
$WA_PP_ECO_Set_params[0][$nextIndex] = "CancelURL";
$WA_PP_ECO_Set_params[1][$nextIndex] = "https://" .($_SERVER('SERVER_NAME')) ."/cart.php?ppcancel=1";