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Incorrect or no postage being passed to Paypal

Thread began 3/15/2017 7:07 am by Mags | Last modified 3/15/2017 11:13 am by Ray Borduin | 604 views | 4 replies |

3/15/2017 7:07 am | #1 Mags

Incorrect or no postage being passed to Paypal

Having an issue on a site where I have several shipping rules set up for UK, EU and Rest of World. Postage cost for one book within the UK is £2.99, ROW is £10.40. The correct shipping amount is shown in the cart, but when you checkout, it has passed £10.40 shipping to Paypal. If I put multiple items in the cart, no shipping amount is passed to Paypal at all although rules are set up for this. Can you help?

3/15/2017 10:10 am | #2 Ray BorduinWebAssist

I'd need FTP access and a URL with steps to reproduce.

Did this help? Tips are appreciated...

3/15/2017 10:26 am | #3 Mags

Hi Ray, details in PM.

3/15/2017 10:49 am | #4 Ray BorduinWebAssist

It looks like the UserCountry field in your users table has the country stored as "United Kingdom" instead of "GB".

That is throwing off your shipping rules which are based on the country code. I think if you update your users table to store the country code instead of the country name it will fix this problem.

Did this help? Tips are appreciated...

3/15/2017 11:06 am | #5 Mags

That's exactly what the problem was - will update the table and also the input forms, many thanks!

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