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UE Email sends to me, but not to client in the same 'To' field

Thread began 1/18/2017 2:56 pm by tmcbinc99963 | Last modified 1/25/2017 3:59 pm by Ray Borduin | 359 views | 2 replies |


UE Email sends to me, but not to client in the same 'To' field

As a test, I've set up UE to send an email to client and myself, both in the 'To' field, separated by comma (my email appears last).

It sends to me, but not the client. I've tried other email addresses for the client, but they've never gotten any emails (I've had them check the junk folder also, because that's where mine were going).

Also, 'From' entry is a dynamic entry from the form email, but when I receive it, it shows it's from the host provider. I think this is why it's going to the junk folder.

Lastly, I edit 'to' in the source code because UE crashes DW frequently. A 'find' revealed where to edit the 'to' line, but not where to edit the others, such as cc and bcc.

Is all this related, and is it a problem with the client, host provider, or UE setup - or all three?

Attached is file plus screen grab of wizard setup.

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Ray BorduinWebAssist

Comma separated should work, but try adding them as separate rows instead to be sure. (see private area)

You shouldn't set the FROM to the entered email address. Many email suppliers will block emails that are "From" them that aren't sent from their servers. You should use a FROM with where yourdomain matches the domain of the site sending the email.

You can set the Reply-To email address separately and use the entered value there so that any replies to the email will go to the user that filled out the form.

If the FROM still isn't showing after that. Go to the settings section of the email dialog and check the box for "Use additional headers". Your server may require that to set the FROM properly.

The CC and BCC are set in the include file ("webassist/email/waue_confirm_1.php"). You could add them there manually, but I'd need a copy to give you the lines and syntax.

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This was an issue with the host provider mail exchange server setting, which needed to be set to remote, rather than local.

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