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I am getting an error on the database connection screen of the install

Thread began 1/03/2017 8:28 pm by jo271221 | Last modified 1/05/2017 11:15 am by Ray Borduin | 335 views | 3 replies |

jo271221

I am getting an error on the database connection screen of the install

I am getting an error when attempting to install Powerstore. I have tried local host, the domain name of the website and the server name and none seem to work.
I have also verified the database name, database user and database password.

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Ray BorduinWebAssist

Can you give me access to your hosting control panel to confirm the settings? Is it possible it is running php7 and doesn't support standard mysql connections?

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jo271221

I don't think so as my other powerstore sites are working - ? I think it is a server permission issue - I have the hosting company looking into it and we got passed that issue with them entering the database connection info but now I get this error at the next step where I enter the log in ino- /install/logininfo.php


Admin Login

* denotes required field

ERROR: Failed to save the settings in the database. Please verify your database connection.

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Ray BorduinWebAssist

It may be another permissions problem... Maybe it wasn't able to create the database structure in the previous step.

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