Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

› WebAssist Forums › PowerStore › Powerstore General / Announcements › I am getting an error on the database connection screen of the install

I am getting an error on the database connection screen of the install

Thread began 1/03/2017 5:28 pm by jo271221 | Last modified 1/05/2017 8:15 am by Ray Borduin | 879 views | 3 replies |

1/03/2017 5:28 pm | #1 jo271221

I am getting an error on the database connection screen of the install

I am getting an error when attempting to install Powerstore. I have tried local host, the domain name of the website and the server name and none seem to work.
I have also verified the database name, database user and database password.

1/04/2017 10:56 am | #2 Ray BorduinWebAssist

Can you give me access to your hosting control panel to confirm the settings? Is it possible it is running php7 and doesn't support standard mysql connections?

Did this help? Tips are appreciated...

1/04/2017 4:42 pm | #3 jo271221

I don't think so as my other powerstore sites are working - ? I think it is a server permission issue - I have the hosting company looking into it and we got passed that issue with them entering the database connection info but now I get this error at the next step where I enter the log in ino- /install/logininfo.php

Admin Login

* denotes required field

ERROR: Failed to save the settings in the database. Please verify your database connection.

1/05/2017 8:15 am | #4 Ray BorduinWebAssist

It may be another permissions problem... Maybe it wasn't able to create the database structure in the previous step.

Did this help? Tips are appreciated...

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now. Build a store, a gallery, or a web-based email solution.