PayPal failures

Hi Ray,

Could you please decipher the code below so I can better understand what may be causing the problems does Processor Decline, mean the PayPal would not accept the transaction.

The customer called us and we completed the transaction via PayPal terminal, so the card was fine.

<?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI"><SOAP-ENV:Header><Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security><RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType"><Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType"><Username xsi:type="xs:string"></Username><Password xsi:type="xs:string"></Password><Signature xsi:type="xs:string"></Signature><Subject xsi:type="xs:string"></Subject></Credentials></RequesterCredentials></SOAP-ENV:Header><SOAP-ENV:Body id="_0"><DoDirectPaymentResponse xmlns="urn:ebay:api:PayPalAPI"><Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2016-12-03T02:14:53Z</Timestamp><Ack xmlns="urn:ebay:apis:eBLBaseComponents">Failure</Ack><CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">17984b39bab5f</CorrelationID><Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType"><ShortMessage xsi:type="xs:string">Processor Decline</ShortMessage><LongMessage xsi:type="xs:string">This transaction cannot be processed.</LongMessage><ErrorCode xsi:type="xs:token">15005</ErrorCode><SeverityCode xmlns="urn:ebay:apis:eBLBaseComponents">Error</SeverityCode><ErrorParameters xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorParameterType" ParamID="ProcessorResponse"><Value xsi:type="xs:string">05</Value></ErrorParameters></Errors><Version xmlns="urn:ebay:apis:eBLBaseComponents">60.0</Version><Build xmlns="urn:ebay:apis:eBLBaseComponents">24616352</Build><Amount xsi:type="cc:BasicAmountType" currencyID="AUD">140.87</Amount><AVSCode xsi:type="xs:string">S</AVSCode><CVV2Code xsi:type="xs:string">N</CVV2Code></DoDirectPaymentResponse></SOAP-ENV:Body></SOAP-ENV:Envelope><br /><br />

You can look up error codes here: https://developer.paypal.com/docs/classic/api/errors/direct-payments/

This error is: 15005 Processor Decline
This transaction cannot be processed. The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.

I'm not sure why it would work with paypal terminal and not on the site. You could ask paypal about that one. Are you sure they used the same card? The only one that could really answer the question about why it was declined would be the user's bank. It was the bank that declined it.

Thanks Ray