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Shipping issue

Thread began 6/14/2016 1:56 am by J7HNW | Last modified 6/14/2016 4:54 pm by Ray Borduin | 57 views | 2 replies |

J7HNW

Shipping issue

We have a problem on this page

http://weeride.com.au/product_detail.php?productId=21

Hi John,
We still appear to be having issues with the Oz website.
I just tried to order a bar sent to my address and its telling me to add a valid postcode?
Can you please check it out and let me know.
Many thanks
Jo

The Sales Team at WeeRide!
PO Box 31
Avoca Beach
NSW 2251
Tel: 02 4382 4347
Email: sales@weeride.com.au

You can see on the Screen Grab that E cart doesn't think this is a valid postcode ( Or Australia Post )

How can we fix this please

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Ray BorduinWebAssist

I'd have to play with it to see. Maybe they don't want spaces? Maybe there is something else wrong with the Australia Post and this is the default error message when the shipping calculation fails? Maybe it is a problem with the Ship From postal code? Does it work with some entries?

I just tested your site several times and it always worked giving me a shipping quote when I entered the same information. Maybe you have already fixed this?

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J7HNW

I think this must have been a problem at Australia post as it appears to be working now

Thanks Ray

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