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Transaction Status is "Success" but Checkout Still Failing

Thread began 6/06/2016 6:47 pm by Lee Firth | Last modified 6/09/2016 3:15 pm by Ray Borduin | 145 views | 11 replies |

Lee Firth

Transaction Status is "Success" but Checkout Still Failing

My client has changed their PayPal account and since changing the $WA_PayPal_PayPal_API_Username, $WA_PayPal_PayPal_API_Password and $WA_PayPal_PayPal_API_Signature to the new account it no longer works while paying by credit card. I have added <?php echo(PP_ECO_Auth_Result("Full Response")) ?> to the checkout_failure.php page to try and determine the issue but it seems that the response is successful. Here is what is returned: 2016-06-06T21:50:17ZSuccess72c36c03829a063.022708556EC-4U739620607188018

What could be causing this?

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Ray BorduinWebAssist

Can you view source before cutting and pasting the result and send it to me in the private area. I'll take a look and see if I can spot the problem.

You'll need the PP_ECO_Do_Result not the PP_ECO_Auth_Result

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Lee Firth

I tried adding the following code: <?php echo(PP_ECO_Do_Result("Full Response")) ?> but got an error: Fatal error: Call to undefined function PP_ECO_Do_Result() in /home/champion/public_html/checkout_failure.php on line 63

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Ray BorduinWebAssist

Just dump the entire session:

<?php
var_dump($_SESSION);
?>

I can take a look at that and see where the error occurs.

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Lee Firth

See private message.

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Ray BorduinWebAssist

The relevant part of the error is: "The merchant country is not supported."

You will have to talk to paypal about this. What country was the paypal account set up in?

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Lee Firth

Originally it was an Australian Paypal account but it has changed to a New Zealand one now. How would I "switch off" the pay by credit card option and just have it pay by PayPal?

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Ray BorduinWebAssist

You could run the wizard again to recreate the checkout. That is probably the best option.

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Lee Firth

I would prefer to only do this as a last resort. What could I do to suppress the direct credit card payment option only?

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Ray BorduinWebAssist

It depends on the way the page is set up... you could probably just remove the form fields associated with credit cards and the pay with card button by deleting them.

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