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Logging in to site stopped working on live website, still works on local testing server

Thread began 6/06/2016 6:30 pm by jeff360400 | Last modified 6/07/2016 12:42 pm by Ray Borduin | 258 views | 4 replies |

jeff360400

Logging in to site stopped working on live website, still works on local testing server

We have security assist hiding/showing prices, inventory, etc when logged in to our live website. Recently logging in only redirects to the associated page but does not start the logged in session. We have not made any changes to the site that would cause the issue. Running the site on our local testing server everything works as it should. We have deleted and reuploaded all of the backend files with no change. Any suggestions to where the issue could have started and/or a fix?

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Ray BorduinWebAssist

Usually this is an issue with the session_save_path in the php.ini file that the hosting company needs to fix for you. If you give me FTP information and a url to reproduce the problem I can debug and be more definitive.

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jeff360400

Thank you! I will PM the info to you.

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Ray BorduinWebAssist

That FTP information doesn't seem to work for me.

I was able to log in and see the pages... maybe the login issue is a problem with the browser you are using? Where should I be looking to see the issue? What page should I go to and what is wrong with it?

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jeff360400

I went into the web host control panel and opened the php.ini file, made no changes, and now it appears to be working after months of nothing. Very strange. If I have future issues with it I know who to contact.

Thank you!

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