Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

› WebAssist Forums › CafeCommerce › CafeCommerce Support › account shows deactivated, why? What is going on?

account shows deactivated, why? What is going on?

Thread began 6/03/2016 11:16 am by calindstrom440032 | Last modified 6/04/2016 10:17 am by Subway am Heifeskamp | 4170 views | 5 replies |

6/03/2016 11:16 am | #1 calindstrom440032

account shows deactivated, why? What is going on?

My account is suddenly reverting to inactive and showing that free trial has expired, what is up with this? I'm losing customers here: https://dpllconline.com or https://dpllconline.mycafecommerce.com

6/03/2016 11:24 am | #2 Ray BorduinWebAssist

It looks like you never signed back up after we moved from Dreamhost over a year ago. You will have to log into your admin and sign up again, it should only take a minute to do and you will be back up and running.

Did this help? Tips are appreciated...

6/03/2016 11:38 am | #3 calindstrom440032

Interesting

I tell ya! Take a year and a half off to deal with cancer and you find all sorts of surprises. Thanks. I'm working on it.

6/03/2016 11:42 am | #4 calindstrom440032

does this take a while?

How long will it take now that I have re-activated account for the store to be showing again?

6/03/2016 11:45 am | #5 Ray BorduinWebAssist

It will show up immediately. You may have to close and open your browser. I see it is already back up and working for me.

Did this help? Tips are appreciated...

6/03/2016 11:52 am | #6 calindstrom440032

thanks, I'll give it a try.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now. Build a store, a gallery, or a web-based email solution.