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Every time when I use PowerCMS I get this error, "MySQL server has gone away".

Thread began 2/01/2016 4:20 pm by vacuum | Last modified 2/04/2016 7:29 pm by Ray Borduin | 472 views | 17 replies |

vacuum

Every time when I use PowerCMS I get this error, "MySQL server has gone away".

Every time when I use PowerCMS I get this error, "MySQL server has gone away".

Warning: mysql_pconnect(): MySQL server has gone away in D:\xampp\htdocs\website\Connections\PowerCMSConnection.php on line 9

$PowerCMSConnection = mysql_pconnect($hostname_PowerCMSConnection, $username_PowerCMSConnection, $password_PowerCMSConnection) or trigger_error(mysql_error(),E_USER_ERROR);
?>

Same issue on another computer.

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Ray BorduinWebAssist

This is an error associated with your MySQL installation on your local server. I see information about it here:

http://dev.mysql.com/doc/refman/5.7/en/gone-away.html

You may want to make sure MySQL is installed properly and running. Are you able to connect with phpMyAdmin?

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vacuum

Yes everything works fine.

I only get this error when I connect PowerCMS to a external hosted SQL database.

When I connect PowerCMS to a localhost, there is no poblem at all.

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Ray BorduinWebAssist

Then contact your hosting provider to look into the issue for you. It appears to be a server configuration issue on their side.

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vacuum

This error is pointing to PowerCMSConnection.php on a local computer, while I am using an external database.

The D: disk is on the same local computer.

Warning: mysql_pconnect(): MySQL server has gone away in D:\xampp\htdocs\website\Connections\PowerCMSConnection.php on line 9

$PowerCMSConnection = mysql_pconnect($hostname_PowerCMSConnection, $username_PowerCMSConnection, $password_PowerCMSConnection) or trigger_error(mysql_error(),E_USER_ERROR);
?>

So when I open the website on this local computer I am getting this error.
The error is not on the external hosted version of this website.

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Ray BorduinWebAssist

It is possible that the remote database won't allow a connection from your local server. I'd contact your hosting provider to see if that is possible and what settings to use if it is. Usually it is not possible to do that, which is why people set up a local database for testing locally.

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vacuum

I also use a localhost normally, but with PowerCMS it is so much easier to start with a remote database.

It is possible at the hosting company I use, see attached image.

So as you can see, the remote CMS database content is available in the local dreamweaver website. Only, it looks like PowerCMS is looking for a localhost by default while there is only a remote database. D:\xampp\htdocs, is the location of phpadmin local.

Warning: mysql_pconnect(): MySQL server has gone away in D:\xampp\htdocs\website\Connections\PowerCMSConnection.php on line 9

<?php
# FileName="Connection_php_mysql.htm"
# Type="MYSQL"
# HTTP="true"
$hostname_PowerCMSConnection = "www.url.nl";
$database_PowerCMSConnection = "left out";
$username_PowerCMSConnection = "left out";
$password_PowerCMSConnection = "left out";
$PowerCMSConnection = mysql_pconnect($hostname_PowerCMSConnection, $username_PowerCMSConnection, $password_PowerCMSConnection) or trigger_error(mysql_error(),E_USER_ERROR);
?>

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Ray BorduinWebAssist

A database server would almost never start with "www."

Contact your hosting provider and find out if it allows remote connections and what to use as the hostname. Dreamweaver can connect to it because it actually sends a file to your remote server and gets the content from the remote server and doesn't use the local files to connect to the database.

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vacuum

Yes it does, it is the same as the IP address.
Also tried the IP address, but the error is the same.

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Ray BorduinWebAssist

Do you have a program like navicat or SQLYog you can use to test the connection? The database will usually have a separate ip address from the web site.

When you contact your hosting provider, don't mention the error you get from our file. That gives them the cop out they are using.

Instead just ask for the proper credentials to connect to the database remotely using a program like Navicat or SQLYog. The same credentials should work in your connection file.

I'd even download an evaluation copy of one of them to test the information outside of your local web server to verify it is correct.

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