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Download link not available in the Store and email

Thread begun 1/02/2016 12:15 pm by massimo173451 | Last modified 1/04/2016 11:13 am by Ray Borduin | 1817 views | 5 replies |

1/02/2016 12:15 pm | #1 massimo173451

Download not available in the Store and email link

Hi,

In the web store when try to download the digital products, is not able to do this, nothing happens and no error message are showed. The same behaviour when receive the link sent by email. Any suggestion are appreciated for fix the issue??

Massimo

1/04/2016 9:13 am | #2 Ray BorduinWebAssist

I'll need to debug the php code... Can you send a sample url and FTP access in the private area and I'll debug it to figure out what is going on.

Did this help? Tips are appreciated...

1/04/2016 9:54 am | #3 massimo173451

As request for accessing and try to download a digital product.

1/04/2016 10:28 am | #4 Ray BorduinWebAssist

I was able to fix the problem by updating the file: webassist/file_manipulation/helperphp.php

Did this help? Tips are appreciated...

1/04/2016 11:01 am | #5 massimo173451

Ray was corrupted???

1/04/2016 11:13 am | #6 Ray BorduinWebAssist

Your server wasn't including a "/" at the end of the folder reference, and it usually does. I'm not sure the cause, but I updated the code to check and add the slash if it wasn't present.

Did this help? Tips are appreciated...

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