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Download link not available in the Store and email

Thread began 1/02/2016 3:15 pm by massimo173451 | Last modified 1/04/2016 2:13 pm by Ray Borduin | 599 views | 5 replies |

1/02/2016 3:15 pm | #1 massimo173451

Download not available in the Store and email link

Hi,

In the web store when try to download the digital products, is not able to do this, nothing happens and no error message are showed. The same behaviour when receive the link sent by email. Any suggestion are appreciated for fix the issue??

Massimo

1/04/2016 12:13 pm | #2 Ray BorduinWebAssist

I'll need to debug the php code... Can you send a sample url and FTP access in the private area and I'll debug it to figure out what is going on.

Did this help? Tips are appreciated...

1/04/2016 12:54 pm | #3 massimo173451

As request for accessing and try to download a digital product.

1/04/2016 1:28 pm | #4 Ray BorduinWebAssist

I was able to fix the problem by updating the file: webassist/file_manipulation/helperphp.php

Did this help? Tips are appreciated...

1/04/2016 2:01 pm | #5 massimo173451

Ray was corrupted???

1/04/2016 2:13 pm | #6 Ray BorduinWebAssist

Your server wasn't including a "/" at the end of the folder reference, and it usually does. I'm not sure the cause, but I updated the code to check and add the slash if it wasn't present.

Did this help? Tips are appreciated...

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