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can't add serial number - data assist not working

Thread began 12/15/2015 5:39 pm by rgolfer | Last modified 12/16/2015 1:28 pm by Ray Borduin | 676 views | 6 replies |

rgolfer

can't add serial number - data assist not working

Hi, I'm on DW CS6. I just updated my Data assist, eCart and free tools apps since I hadn't do it for a while. Unfortunately data assist won't work. It keeps flashing past the serial number activation and the error (attached) comes up.

So far I've done the following several times ..
Removed all apps and only left the Webassist apps
I've removed the dat file in the user folder AppData\Roaming\Adobe\Dreamweaver CS6\en_US\Configuration
Rebooted Dreamweaver
All in different order.

eCart accepts the serial number and seems to work.

is there anything else I can try to get it working again?

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Ray BorduinWebAssist

You should be installing Data Bridge and not Data Assist. It might be a conflict with installing an older version of DataAssist with the latest eCart. I see you have Data Bridge on your account. Make sure you download and install the latest version of the two extensions and you shouldn't have this issue.

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rgolfer

My appologies .... it is Data Bridge ( WADataBridge123.mxp ) that i am trying to install.

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Ray BorduinWebAssist

What other webassist extensions do you have installed? The function referenced in the error isn't used by the latest version of the extensions, so maybe old files were left behind somehow.

You may need to:
1) close Dreamweaver
2) Rename your User's configuration folder to something else like: Configuration_Bak
3) Reinstall the webassist extensions
4) Re-open Dreamweaver and let the secondary installer complete
5) Restart Dreamweaver a final time

If that doesn't work, post back with a US phone number or Skype contact information and we will set up screen sharing to debug this with you directly.

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rgolfer

Just want to be sure which config forler you are talking about. Are you saying to change

C:\Users\***\AppData\Roaming\Adobe\Dreamweaver CS6\en_US\Configuration ?

or

C:\Users\***\AppData\Roaming\Adobe\Dreamweaver CS6\en_US\Configuration\Configuration

Or is it another one?

BTW - I did get the following error (attached pic) )a couple times as well in the beginning. I uninstalled all the apps this morning and tried again only to have it come up again. Only app installed at this time is Data Bridge. Hope this helps.

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rgolfer

Just an update ... I did look into this further and changed the:
C:\Users\***\AppData\Roaming\Adobe\Dreamweaver CS6\en_US\Configuration ?
to Configuration-bak.
Then re-installed the apps one at a time.

They installed this time but only ecart asked for a serial number and seams to work. i don't get an error message for DataBridge but it doesn't work.

But the worst part is this is on an existing site so some of the Server Behaviors I used before are now not working. Maybe because they are in the other Config folder??

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Ray BorduinWebAssist

I've added you to my Skype contacts. Please reply to me there and we can coordinate a screen sharing session to look into your issues.

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