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canada post and fedex not working

Thread began 9/03/2015 4:20 pm by stuff223820 | Last modified 9/29/2015 3:20 am by Ray Borduin | 769 views | 21 replies |

9/03/2015 4:20 pm | #1 stuff223820

canada post and fedex not working

i have tried to get fedex and canadapost to connect and show as a shipping option. I got UPS to work but not the others. i set up multiple rules to try and get options but no go. The only way to get canadapost to work is to manually set CanadaPost as a "Custom" provider and manually set rules. Please help

9/03/2015 8:52 pm | #2 Ray BorduinWebAssist

Can you give me FTP access to the site so I can test and try to figure out why it isn't working?

9/10/2015 3:00 pm | #3 stuff223820

info as requested. Thanks Ray. Could be a permissions error again?

9/10/2015 5:51 pm | #4 Ray BorduinWebAssist

See private message

9/10/2015 5:57 pm | #5 stuff223820

thanks

9/10/2015 6:14 pm | #6 Ray BorduinWebAssist

I entered a canada address and got canada post options. What address were you using that didn't work?

9/11/2015 12:24 pm | #7 stuff223820

Hi Ray

The canada post options in the drop down at shipping stage are only 2 of several custom rules that i created. None of which seem to actually connect to Canadapost for a weight based rate.. am i missing something? Only UPS seems to connect ok and gets an actual dynamic rate

I appreciate your help with this! it is my only holding point now from launch

You can also see many other custom canada post rules i set which do not trigger at all.

9/14/2015 2:38 pm | #8 Ray BorduinWebAssist

The canada post issue appears to be API credentials as well. Where did you get the credentials? Can you send me a screen shot of the credentials from the Canada Post site? I may be able to see what is wrong.

9/21/2015 12:28 pm | #9 stuff223820

Hi RAY - see enclosed

9/21/2015 1:05 pm | #10 Ray BorduinWebAssist

It looks like they also require a "customer number" and "contract id" in their new api. Do you have values for those as well?

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