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Form is not sending email and not being redirected to completion page either

Thread began 8/06/2015 11:11 am by jocelyne.lavergne349586 | Last modified 8/07/2015 5:05 pm by Ray Borduin | 435 views | 7 replies |

jocelyne.lavergne349586

Form is not sending email and not being redirected to completion page either

i did what you suggested for case "sandy170299 " but it did not solve the problem. I renamed the form id.
I fill in the form and press submit. all that happens is I get back to my empty FORM, no confirmation page, ne email.
Tested in I.E. and Chrome
I note that I have 2 server behaviors "Universal Email 1" and "Universal Email 2". What causes that? Is it because of a C.C. request?

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Ray BorduinWebAssist

Please attach a copy of the page and I can take a look.

If two email server behaviors are on the page, that means the page is sending two emails. If you only need one, then delete the other from the page using the server behaviors panel.

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jocelyne.lavergne349586

i can delete one, but does that explain why NO email is being sent?

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Ray BorduinWebAssist

instead of doing a copy/paste with the contents of the page, please use the Manage Attachments link to actually upload the files so I can view them in Dreamweaver.

It could be an issue with the Trigger. Open the Server Behavior for the email and try changing the trigger to use the button press trigger or "Any form post" instead of "current page submit".

Please attach a copy of the .php page and also add a copy of: webassist/email/waue_contact_1.php

The issue could be in that file. This file looks correct.

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jocelyne.lavergne349586

I attached the files requested.
I also noticed that there are two files on the weassist folder: waue_contact_1.php and waue_contact_2.php
That might be part of the problem, no?
Thanks again for the support.

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Ray BorduinWebAssist

The two files represent the two email server behaviors on the page. I'm suggesting deleting the second one.

Try updating line 18 from:
$WA_MailObject = WAUE_Definition("smtp.scimontreal.com","2525","SCI","","","UTF-8");

to:
$WA_MailObject = WAUE_Definition("","","","","","UTF-8");

Most hosting providers will have the correct SMTP settings defaulted in the php.ini file, so leaving the values blank will work. It could be the smtp server you had specified isn't configured for outgoing mail from a web site.

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jocelyne.lavergne349586

Hi,
I changed the file (line 15 was where $WA_MailObject was defined).
It still does not work. I fill in the form, click SUBMIT and the process execute then comes back to my page, refresheed.
Not to the confirmation page, and NO email sent.
I attack the settings I successfully used for Outlook for this email address.
Any suggestion?

Attached Files
waue_contact_1.php
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Ray BorduinWebAssist

It looks like you changed the trigger of the second email server behavior and updated the code in the first... please remove the second email server behavior from the page, and update the trigger on the first one.

If it still doesn't work, please upload the contact.php page and the waue_contact_1.php page with your changes in place.

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