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Installation problems on GoDaddy hosting

Thread began 6/12/2015 11:32 am by darryl394578 | Last modified 6/15/2015 6:21 pm by Ray Borduin | 400 views | 5 replies |

darryl394578

Installation problems on GoDaddy hosting

I'm installing PowerStore on a GoDaddy hosting site. I have all green checkmarks on the initial page, but when I try to set up the database connection, I get an error "err_no_response". It doesn't tell me it is not seeing the database (which it does when I enter incorrect information) it just isn't getting a response from the server to continue (that's my interpretation of what's happening). Can you tell me what I should tell the GoDaddy support people? They will tell me I need to talk to you, but if I can tell them what the PowerStore install is trying to do, then maybe they can try to help me.

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Ray BorduinWebAssist

I'd have to debug it. Can you give me the URL and FTP access? I'll try to run the installer and track down where it is failing.

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darryl394578

See private message with URL and FTP.

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Ray BorduinWebAssist

That FTP information doesn't seem to work. Please verify it is correct and I can try again.

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darryl394578

Checked password and info, see private

Attached Files
Ftp WAtemp@armstrongraphicsites.com.xml
WAtemp@armstrongraphicsites.com.duck
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Ray BorduinWebAssist

It looks like they have a new security mod installed that prevents accessing a database using credentials directly from a form post. I updated the code to save the posted values to variables first and that appears to have gotten around the issue. I'm still getting database credential errors, but I think you may be able to resolve it from here.

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