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Need to activate eCart 5

Thread began 4/13/2015 6:52 am by jon211112 | Last modified 4/13/2015 6:24 pm by Ray Borduin | 437 views | 6 replies |

jon211112

Need to activate eCart 5

Hi there

I need to make some changes to an old site built with eCart 5 in DW CS4. I have reinstalled everything and installed eCart 5 but it's not allowing the activation. The serial number is accepted but it says to contact support.

Please can you tell me how I can sort this quite urgently?

Many thanks

Jon

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Ray BorduinWebAssist

What is the full error message? What is the serial number you are entering? (make sure to use the private area when posting the serial)

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jon211112

Thanks Ray. Details are attached privately.

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jon211112

OK, it looks like you never actually owned eCart 5... you just had it as part of the cancelled subscription program and then never purchased it.

I just credited your account with a free version of eCart5... just use that serial and it will work.

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jon211112

Many thanks for that. I'll try it in the morning when I'm back at the office.

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Ray BorduinWebAssist

Sounds good... let me know if you have any more issues.

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jon211112

See private message.

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