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multiple items in cart not working correctly

Thread began 4/08/2015 10:27 am by marsha431457 | Last modified 4/08/2015 3:28 pm by Ray Borduin | 569 views | 5 replies |

marsha431457

multiple items in cart not working correctly

Re add to cart on order pages: http://bandofhonor.com/bracelets_aluminum.php and http://bandofhonor.com/bracelets_stainless.php

We are having a problem with customers ordering multiple items that are similar. When a customer adds items to the cart, then hits continue shopping and then tries to add more items with the same color, size and logo, but different 3-line inscriptions, the cart just adds more quantity to the items already in the cart.

Here is an example of an order the customer was trying to make:

LOGO “F” ON THE RIGHT
NO LOGO ON THE LEFT

10 BLUE 7”
10 BLACK 7”
1 STAINLESS STEEL 6 ½” (21 TOTAL)
POLICE OFFICER NICK LEE, SERIAL NO. 34980
LAPD HOLLYWOOD AREA
END OF WATCH MARCH 7, 2014

1 BLACK 7” (1 TOTAL)
DETECTIVE BRIAN FREDERICK ORCHARD
SPOKANE POLICE DEPARTMENT
END OF WATCH JULY 20, 1983

1 BLUE 7” (1 TOTAL)
POLICE OFFICER SHAUN R. DIAMOND
POMONA POLICE DEPARTMENT
END OF WATCH OCTOBER 29, 2014

And here is a screenshot of what the cart looked like: (see attachment)

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Ray BorduinWebAssist

Update the shopping cart object and check the box "unique" for the inscription column. Any cart columns marked "unique" will be checked to make sure they match when determining when to increment quantity or add a new line item.

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marsha431457

Lines 2 and 3 of the inscriptions are not "required" as they can have a 1- or 2- line inscription if they choose. Will marking them as unique mess that up?

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Ray BorduinWebAssist

No... the unique attribute is only used to determine when to increment quantity or add as a new line.

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marsha431457

So now I need to upload boh_json.php & boh_php.php? Anything else?

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Ray BorduinWebAssist

That should do it... really just the cart not the _json needs to be uploaded.

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