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upgrade issues

Thread began 4/04/2015 10:49 am by cyberdriveuk194445 | Last modified 6/23/2015 3:43 pm by Ray Borduin | 2677 views | 11 replies |

cyberdriveuk194445

upgrade issues

i try to run the checkout wizard and receive the following error also viInitialize range error invalid array length

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Ray BorduinWebAssist

Please post your contact information in a reply to this thread and I'll help you debug it. I just get a blank page at that link, so it didn't give me much to go on.

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cyberdriveuk194445

hi my email address is cyberdriveuk@yahoo.co.uk

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Ray BorduinWebAssist

We resolved this in a connect meeting. We just had to open and save your eCart object to update it to the new version and then upload to the site.

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cyberdriveuk194445

mr I Ahmed

hi
thanks for the help yesterday however the shopping cart page is ok however when we click to check out there is nothing that happens it does not go to Paypals site as it did before as we missing something somewhere here is an url.
http://www.sportsleisurewear.com/fundraisers.php
if you could give me some help please.

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Ray BorduinWebAssist

That is because you created an entirely new checkout page. Now you would have to run the checkout wizard to add back the checkout functionality.

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cyberdriveuk194445

hi
is this done on the same page?
on the old cart version 5. all the info went to PayPal went the customer hit the checkout button, can this happen on this as i only use PayPal as a gateway

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Ray BorduinWebAssist

Yes, open the cart page and run the checkout wizard from that page.

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cyberdriveuk194445

Mr I Ahmed

I have just re-uploaded the shopping cart however when i run the checkout wizzard i get a error stating: Invalid array length.
what should i do?

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Ray BorduinWebAssist

We worked this out in a connect meeting. I deleted the WA_DMCFG.xml file and re-created the cart display and then the wizard ran. This error is a result of a corrupted WA_DMCFG.xml file.

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