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I periodically get a pop up when opening DW asking me to activate my Free Tools

Thread began 3/31/2015 5:04 am by bamboozled | Last modified 4/02/2015 3:05 pm by Ray Borduin | 387 views | 3 replies |

bamboozled

I periodically get a pop up when opening DW asking me to activate my Free Tools

My Question is as above.

on opening DW CC I sometime am asked to activate my Free Tools, and have to go through the Download process again,
and enter serial no. etc. Is this a new policy? Why is it happening please?

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Jason ByrnesWebAssist

I have not run into this problem before, What is your OS?

Version of Free Tools is installed?

Are there other extensions installed? If so what versions of those extensions?

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bamboozled

Free Tools pop up

Originally Said By: Jason Byrnes
  I have not run into this problem before, What is your OS?

Version of Free Tools is installed?

Are there other extensions installed? If so what versions of those extensions?  


thankyou for your response.
My OS is 10.8.5
I am using DW CC
The version of Free Tools I am using is 1.1.2
and the only other extension is AdobeExchange 1.2.0
I am not sure what Adobe Exchange is, should I de-activate this?

thankyou for your help

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Ray BorduinWebAssist

You should never have to re-download and re-install. You may have to copy and paste the activation code and/or clear your activations from our site in some cases.

Next time this happens call us. We would have to debug it when it occurs to figure out the issue and find a solution.

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