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Problem with activation os MysqLi server behaviors

Thread began 3/15/2015 4:13 am by Oscar (Xavia Digital) | Last modified 4/10/2015 10:46 am by Ray Borduin | 3038 views | 13 replies |

3/15/2015 4:13 am | #1 Oscar (Xavia Digital)

Problem with activation os MysqLi server behaviors

Hi,

I've been using the extension properly moved for weeks, but now I activation window appears.
When I enter the serial number I get the following error in red:The serial number you entered is incorrect.

I tried to DC 2014 and DC. What can i do?

Thank You

3/16/2015 3:03 am | #2 Oscar (Xavia Digital)

Same problem with all extensions

I have the same problem on all extension of webassist. Definitely activations current system has its problems lately. It is assumed that this was a problem already solved, and already several times that we could work on this issue with the consequences that entails with some clients ...

3/16/2015 10:03 am | #3 Jason ByrnesWebAssist

We fixed the issue with activation on Sunday evening, the activation server should be back up.

3/16/2015 10:12 am | #4 Oscar (Xavia Digital)

Stil does not work

In our case still does not work, tested in dreamweaver 2014.1 and CC.
Attached screens both sides of activation, the first gives ok and the second error.

Greetings!

3/16/2015 10:44 am | #5 Jason ByrnesWebAssist

Try reseting your activations.

once logged in, go to the All My Downloads page:
http://www.webassist.com/account/downloads.php

and click the reset activations button.

3/16/2015 1:17 pm | #6 Oscar (Xavia Digital)

I had already tried and the problem persists. We have also reinstalled the extension, and the problem persists.

3/17/2015 9:21 am | #7 Jason ByrnesWebAssist

You're screen shot shows that it is using the serial number for Data Bridge, but your subject says you are trying to activate MYSQLi?

For activating MySQLi, you will need to use the MySQLi serial number from your account.

4/09/2015 6:16 pm | #8 Brad Lawryk

I am also having this issue on two different machines. Both Mac ... one a Mackbook the other an iMac

4/09/2015 8:51 pm | #9 Ray BorduinWebAssist

Post the serial you are trying in the private area and I'll try to reproduce the issue to look into it further.

Did this help? Tips are appreciated...

4/09/2015 9:10 pm | #10 Brad Lawryk

Serial in Private .....

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