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PCMS - Can't view images that have been uploaded.

Thread began 3/10/2015 9:29 am by Mac McCarthy | Last modified 3/11/2015 12:18 pm by Jason Byrnes | 732 views | 7 replies |

Mac McCarthy

PCMS - Can't view images that have been uploaded.

Hi Support
I have a live PCMS site which appears to be working with one small exception concerning image file management.

When I upload an image the file manager screen shows with items in a list, it never shows a small thumbnail even though I toggle from "View" to "Icons"? Whilst the layout changes slightly (see attachments) the images never show. Even with this issue I can however, add an image to the page, albeit difficult to select the image.

I have checked the "File" Folder permissions are 755 and tried in a Chrome browser, with IE however I don't get this far as it hangs when attempting to add an image.
Regards Mac

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Jason ByrnesWebAssist

your screen shot looks like some of the KFM files are not uploaded to the server.

I'll need to troubleshoot directly, see the private message section.

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Mac McCarthy

Originally Said By: Jason Byrnes
  your screen shot looks like some of the KFM files are not uploaded to the server.

I'll need to troubleshoot directly, see the private message section.  



Details sent

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Jason ByrnesWebAssist

see pm

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Mac McCarthy

Originally Said By: Jason Byrnes
  see pm  



See PM

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Jason ByrnesWebAssist

i think you;ll need to contact the host for help on this one.

trying to access the File Manager CSS File:
/webassist/kfm/themes/webassist_v2/css.php?uicolor=%23eee

is giving a 500 server error message. this is a generic error message that is used to mask the real error, we need to know what the real error is, but I don't see an error log. Something on the server is preventing the File Manager CSS to load properly, this is why the file manager window does not look right.

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Mac McCarthy

Thanks Jason - will take it up with host and let ou know outcome.

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Jason ByrnesWebAssist

you're welcome.

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