close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Form isn't sending email - no errors - just not sending email

Thread began 3/09/2015 4:38 pm by sandy170299 | Last modified 3/10/2015 1:17 pm by sandy170299 | 1825 views | 8 replies |

sandy170299

Form isn't sending email - no errors - just not sending email

http://ribbonfair.com/contact-us.php

The form on this page isn't sending emails. I've tried different browsers, and it's just not sending emails.

Thank you.

Sign in to reply to this post

Jason ByrnesWebAssist

looks like it is failing validation.

send a copy of the page please.

Sign in to reply to this post

sandy170299

See attached.

Sign in to reply to this post

Jason ByrnesWebAssist

in the server validation, you have the wrong name for the captcha session.

the code that creates the captcha image:
<img src="webassist/captcha/wavt_captchasecurityimages.php?field=captcha_2&amp;font=fonts/MOM_T___.TTF" alt="Security Code" class="Captcha" />

uses the filed URL variable as the captcha session name. the naming convention is:
captcha_<FieldURL Variable>

in the code, the url variable is:
field=captcha_2

so the name of the captcha session will be:
captcha_captcha_2

change line 17:

$WAFV_Errors .= WAValidateLE((strtolower(isset($_POST["captcha"])?$_POST["captcha"]:"")) . "",((isset($_SESSION["captcha_captcha"]))?strtolower($_SESSION["captcha_captcha"]):"") . "",true,6);



to:

$WAFV_Errors .= WAValidateLE((strtolower(isset($_POST["captcha"])?$_POST["captcha"]:"")) . "",((isset($_SESSION["captcha_captcha_2"]))?strtolower($_SESSION["captcha_captcha_2"]):"") . "",true,6);
Sign in to reply to this post

sandy170299

It still didn't send the email, and it didn't redirect to the thank you page, either.

Sign in to reply to this post

Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

Sign in to reply to this post

sandy170299

see PM...Thank you.

Sign in to reply to this post

Jason ByrnesWebAssist

the trigger for universal email is set to use a submit button named:
AppointmentRequest_submit


but the button on your form uses a different name.

i updated the trigger code to use the correct button name

Sign in to reply to this post

sandy170299

Thank you. I don't remember changing the name of the submit button, though...??? Weird. :)

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...