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How Do I Get Recurring Payments Webinar Recording I Bought To Work?

Thread began 1/12/2015 9:10 pm by anonymous | Last modified 3/04/2015 1:00 pm by Jason Byrnes | 304 views | 5 replies |

anonymous

How Do I Get Recurring Payments Webinar Recording I Bought To Work?

I just purchased your Recurring Payments Webinar. When I click on the recording link it sends me to a page taht says Adobe Acrobat Connect Add-in Not Installed. I clicked on the troubleshooting link there and it takes me to a page on your side that is the Connection Test. It repeated fails at Step 4, Acrobat Connect Add-in Test. Says not installed. So I click on the Install Add-in and that fails with the error "Couldn't write the application to the hard disk. Please verify the hard disk is available and try again. Retrying keeps failing. There's then a link to take you to the Adobe support page but that also links to an error page on Adobe's site. This is all in Chrome fyi.

I then tried it in IE and I get to the troubleshooting link, but in IT it only opens an error page on your site. I don't even get to the Connection Test.

So I then went straight to Adobe's site and there is says that you shouldn't need the Add-in to view a presentation. Only if you're sharing your desktop or presenting.

So what do I try next?

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Jason ByrnesWebAssist

Adobe Connect normally has problems running properly in Chrome.

I usually sugest using Fire Fox, that seems to be the most consistent browser with Adobe Connect.

Using Fire Fox, you should be able to view the Webinar recording.

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Wolfie

Jason, sorry for the delay in replying. This effort took a back seat to a more pressing site requirement. But finally got a chance to give your suggestion a try and tried to access the Webinar using Firefox 35.0.1 and I'm seeing exactly the same issue See attached screenshots for the messages I receive. Let me know if you need any other info. thanks!

I'm on a Win 7 Pro machine
I also just downloaded Adobe's Acrobat Connect Add-in v 8 & 9 and installed those but that didn't help :-/

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Jason ByrnesWebAssist

See PM

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Elmer

I bought the webinar too but i don't like the adobe connect. Is there a link from webassist to download it?

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Jason ByrnesWebAssist

No, the webinar was recorded using Adobe Connect. it can only be viewed through Adobe Connect.

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