Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

› WebAssist Forums › eCart › eCart General / Announcements › Having an issue with authorizeNet

Having an issue with authorizeNet

Thread began 12/23/2014 6:13 pm by Armen | Last modified 12/29/2014 11:23 am by Ray Borduin | 490 views | 2 replies |

12/23/2014 6:13 pm | #1 Armen

Having an issue with authorizeNet

I am using DWCC 2014.1 and eCart 6.10 on a Win7 machine

I used the checkout wizard to to create the checkout pages. When running a test transaction, I receive the following errors:

Your transaction could not be completed.

Response Code: 3
Response Subcode: 2
Response Reason Code: 13
Response Reason Text: The merchant login ID or password is invalid or the account is inactive.

I have confirmed the API login and Transaction key. Authorize.net is telling me everything is setup correctly on their end.

It appears as though the data is not being saved properly. When I open the server behavior on the confirm page, the API login and transaction key are blank.

Anyone know what could be causing this?

12/26/2014 6:34 am | #2 Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

12/29/2014 9:42 am | #3 Armen

Thanks for the reply, Jason. Ray assisted me in resolving this issue.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now. Build a store, a gallery, or a web-based email solution.